Supplier Code of Conduct

Novaway commits to conducting all business with integrity, transparency, and respect for people, communities, and the environment. This Supplier Code of Conduct defines the ethical, social, and environmental standards that all suppliers, subcontractors, and partners must uphold when working with Novaway. It complements the company’s Sustainability Policy, Sustainable Accommodation Policy, and Sensitive Excursion Policy.

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Scope

This Code applies to all suppliers providing goods or services to Novaway, including accommodations, transport providers, excursion operators, local guides, and subcontracted partners. Compliance with this Code is mandatory for all contracted suppliers.

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Key Principles

• Compliance with all applicable national laws and international standards.
• Respect for human rights, fair labor practices, and equal opportunities.
• Zero tolerance for child labor, human trafficking, and exploitation.
• Commitment to environmental protection, waste reduction, and resource efficiency.
• Upholding animal welfare and prohibiting exploitative wildlife interactions.
• Integrity, transparency, and anti-corruption in all business dealings.
• Active contribution to local community well-being and cultural respect.

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Supplier Responsibilities

Suppliers are expected to demonstrate responsible practices in their operations and along their supply chains. This includes compliance with Novaway’s relevant policies and active cooperation in sustainability improvement.

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Do:

• Operate safely and ethically, respecting local laws and cultural heritage.
• Provide fair wages and safe working conditions to all staff.
• Manage waste, water, and energy responsibly, aiming to reduce environmental impacts.
• Protect children, wildlife, and vulnerable communities from harm.
• Encourage staff awareness and training on sustainability practices.

Don’t:

• Engage in corruption, bribery, or fraudulent activities.
• Support or tolerate discrimination, harassment, or forced labor.
• Organize or promote activities that harm animals or ecosystems.
• Ignore local community concerns or environmental damage linked to operations.

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Monitoring & Compliance

Novaway monitors supplier compliance through annual self-assessment checklists, audits, and direct communication. Suppliers must complete the Partner Self-Assessment Checklist annually and confirm adherence to this Code. Corrective actions will be required in case of non-compliance, and failure to improve may lead to termination of partnership.

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Review & Approval

This Supplier Code of Conduct is reviewed annually by the Sustainability Coordinator and approved by top management to ensure continued alignment with international best practices and Novaway’s Sustainability Policy.

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